Quest Squad FAQs

Quest Nutrition Jun 09, 2023

MEMBERSHIP

WHAT IS THE QUEST SQUAD?

The Quest Squad is a loyalty program rooted in a like-minded community of super Quest fans! We so appreciate that you love the Brand and as being an important part of the Quest Fam, our loyalty program was created to give Questies like YOU a unique opportunity to receive exclusive perks to unlock and enjoy.

It’s free to join, and members of the Quest Squad will be able to participate in exciting activations (aka Missions) to earn FREE Quest swag and/or product through drawings, giveaways and surveys. Members also receive special consideration for unique and exclusive campaigns and opportunities.

HOW DO I JOIN THE QUEST SQUAD, AND IS THERE A MINIMUM AGE?

If you are at least 18 years of age, and are an authentic Quest fan who wants to share your passion of Quest with the world, apply here.

WHAT IS EXPECTED OF ME AS A QUEST SQUAD MEMBER?

We encourage our members to be active and participate by completing Missions and other activities such as surveys to be eligible to unlock exclusive perks. Missions are opportunities for the Quest Squad members to unite and stay connected to Quest, typically via photo challenges to post on Instagram. Members must use the required hashtag and follow the Mission details to be eligible.

Most importantly, we want our members to be creative and have fun! Showing Quest products and creating high-quality images increases your chances to be featured on our socials, website, newsletters, and more.

Check your emails for correspondence. We relay Missions, updates, and important information via email. Emails will contain a link to your unique Mission Manager portal where you can update your information and track the Missions. We also expect you to adhere to the code of conduct, which can be found in your Influencer Agreement. (And remember to keep your address up-to-date!)

WHAT ARE THE PERKS OF BEING IN THE QUEST SQUAD?

Members are a part of an exclusive community with a unique way to be directly connected to us. Through our surveys, you’ll get to have your voice be heard and act as a stakeholder when it comes to our product innovation. And as a big thanks for your input, you’re eligible to enter drawings to receive personalized perks such as Quest product, swag, invited to VIP events, as well as being our go-to team for awesome opportunities.

Also, your posts and submissions have an opportunity to be featured across our social and digital channels!

I WAS ACCEPTED INTO QUEST SQUAD! NOW WHAT?

A few things to know:

Your Welcome Kit will be shipped within the next 6-10 weeks of receiving your acceptance email. If you need to update your address, please do so within the next 48 hours* and you must have a UPS deliverable address, no PO Boxes; click here to update now.

You will also start receiving notifications from us for Missions and other exciting news, so please make sure we are "unspammed" and cleared in your address book so you don't miss out! Check out our FAQs by clicking here on how to whitelist us, and please review as it may answer some of your questions!

And finally, look forward to having fun and exciting collaborations with Quest!

DO I GET A DISCOUNT AS A MEMBER OF THE QUEST SQUAD?

Quest Squad members who shop via Questnutrition.com can join the Quest Achievers program and qualify for their loyalty program.

I NEED TO UPDATE MY INFORMATION, HOW DO I ACCESS MY PROFILE?

Quest Squad Mission emails will contain a unique link to your personal Mission Manager. You can use the Mission Manager to manage your profile and track completed missions. Make sure you bookmark it!

I’VE MOVED, HOW DO I CHANGE MY ADDRESS?

Access your unique Mission Manager link (found in your Mission emails) and scroll to the Contact Details section. Update your information and make sure to save your changes.

WHAT IS THE MISSION MANAGER (MM)?

This is a featured link unique to you- where you can see what Missions you are eligible to participate in, and a snapshot of the requirements. The link is found in the original Mission emails, so make sure you bookmark it! In addition, you can now easily reconnect your IG and update your address within the MM.

HOW DO I OPT-OUT OF THE PROGRAM?

We hate to see you go, but you can let us know by responding to any of your Mission emails.

PARTICIPATION

WHAT IS A MISSION?

Missions are opportunities for the Quest Squad members to unite and stay connected to Quest, usually via photo challenges to post on Instagram. Members must use the required hashtag to receive completion credit.

I POSTED BUT DID NOT RECEIVE A COMPLETION EMAIL

If you did not receive a post completion email within 36 hours, check that your IG is connected (using your Mission Manager link), you used the required unique hashtag in your caption (and did not use previous Mission hashtags), and everything is spelled correctly. If you did, please reach out to us and we will do our best to work with you.

DO I HAVE TO POST WITH QUEST PRODUCT?

The Mission posting instructions will specify the necessary requirements to complete the post.

I’VE COMPLETED MY WELCOME MISSION, WHEN WILL I RECEIVE MY WELCOME KIT? AND WHEN DO I START RECEIVING MISSIONS (EMAILS)?

Please allow up to 10 weeks after receiving confirmation from the Quest Team to receive your Welcome Kit. We understand you’re excited to receive your Quest goodies and are working diligently to ensure you get them as quickly as possible!

You will receive your first Mission email for the next Mission you are eligible to participate in.

WHY DOES MY IG HAVE TO BE PUBLIC?

We at Quest love seeing the posts from our Quest Squad! Please note, it is a requirement for this program to have a public IG.

WHY DID MY INSTAGRAM BECOME DISCONNECTED/WHY DOES IT KEEP DISCONNECTING?

When you connect Instagram, the connection typically lasts about a month, but the length of time varies by each account. The connection expires to keep your account secure. You can reconnect at any time using your unique Mission Manager link.

I AM HAVING TROUBLE CONNECTING MY INSTAGRAM.

You can reconnect or change your account using your unique Mission Manager link.

Please see our instructions for connecting your account:

If what you are seeing does not match the instructions, click the Submit a Request button at the top of the page to receive help. Please specify which type of Instagram you have and what step you are having trouble with.

HOW DO I SWITCH MY IG ACCOUNT/HOW DO I ADD AN IG ACCOUNT?

Go to your unique Mission Manager link and scroll down to the Social Accounts section. You can add a new account by clicking “Add New” or “Reconnect”. Make sure you are logged into the account you want to connect when you do this. For step-by-step instructions, check out the account connection FAQ.

COMMUNICATIONS

I SENT AN EMAIL AND HAVEN’T HEARD BACK. WHEN SHOULD I EXPECT A RESPONSE?

We try to respond to emails as soon as we can.

I HAVE A QUESTION NOT FOUND IN THE FAQS, WHO DO I CONTACT?

You can reach our team by responding directly to the emails or questnutrition@questsquad.questnutrition.com

>>Pro Tip: Be descriptive in your Subject Line and include any applicable screenshots or post URLs

EVENTS AND MORE

I RECEIVED AN INVITATION REGARDING A QUEST SQUAD MEET UP/EVENT, HOW DO I ATTEND?

Entrance to meet ups and events are free with RSVP from any Quest Squad member. Quest is not responsible for your travel, lodging, or additional expenses.

IS THERE A MINIMUM AGE TO ATTEND ANY OF THE EVENTS?

Usually the minimum age is 18, but it could be 21, depending on the event.

I WOULD LIKE TO SHARE MY LOVE FOR QUEST PRODUCTS AND PASS THEM OUT OR DO A GIVEAWAY, WOULD YOU BE ABLE TO SEND PRODUCT?

We love everyone’s excitement and interest in promoting Quest with our product. As much as we would love to support all endeavors, at this time, we are unable to do so.

SUSPENSION/TERMINATION OF MEMBERSHIP

Quest reserves the right in its sole discretion to suspend or terminate a member's membership in the Quest Squad program, including but not limited to, in the event of any suspected misconduct, misuse or abuse of any Quest Squad benefits (including association with the Brand), his/her account and/or profile has been compromised, misrepresentation of the company, not meeting the program's active status criteria, no long participating in Quest Squad Missions and activities within a 90-365 day period, failure to adhere to any program policies, terms and conditions, and any program changes that would affect membership participation, including but not limited to those outlined in the Influencer Agreement.